Frequently Asked Questions

How long does it take to receive my order?

Custom orders usually take 5-7 business days to craft and ship. During holiday sales or peak times, delivery may take 2-4 weeks.

How much does shipping cost?

$8 standard shipping (5-10 business days). Free shipping on orders over $150.

Can I return or exchange my jewellery?

We accept returns within 30 days for damaged, faulty, or incorrect items only. Customised or personalised pieces cannot be returned unless defective.

How do I care for my jewellery?

Our pieces are durable and waterproof, but we recommend removing them before swimming or exposing them to harsh chemicals. Store your jewellery in a soft pouch or box and clean gently with a soft cloth.

Can I customise my jewellery?

Absolutely! Our Birth Flower Range and Charm Bar let you personalize your pieces with options like birthstones, pendants, and charms.

What if I need help with my order?

Feel free to contact us anytime here. We’re here to assist you Monday to Friday, 9 AM – 5 PM (Perth time).

Didn't find what you were looking for? Feel free to contact us at any time!